Legal framework
Built around real European digital-service rules.
The documents distinguish free gameplay assets from Purchased Credits, preserve mandatory consumer remedies and explain GDPR lawful bases, rights, storage and provider roles without describing features the product does not have.
14
published policies
Version 2.0 · Effective 18 August 2026 · English-language Service terms
Service & Players
The contract, fair-play standards and rights governing the Neon Grove world.
- Terms & ConditionsThe contractual terms governing access to Neon Grove, player accounts, gameplay systems, Purchased Credits and consumer rights.
- Game Rules & Fair PlayThe operational rules protecting fair progression, account integrity, the game economy and respectful use of Neon Grove.
- Intellectual Property & Content PolicyRules for Neon Grove brand assets, game content, screenshots, streaming, fan works, city names and player feedback.
Payments & Consumer Rights
EUR, GBP and USD currency information, Purchased Credits, digital delivery, returns, refunds and disputes.
- Payments & Purchased Credits PolicyTransaction currencies EUR, GBP and USD, current credit-pack prices, hosted checkout, delivery and in-game spending.
- Unused Credit Return PolicyEligibility, quotations, reservations and original-payment returns for verified unused Purchased Credits.
- Refund, Cancellation & Digital Content PolicyHow cancellation, statutory withdrawal, non-conforming digital content and transaction errors are handled.
- Fraud Prevention & Chargeback PolicyRisk controls for account takeover, suspicious checkout, duplicate value, reversals and legitimate payment disputes.
- Complaints & Dispute Resolution PolicyA structured process for gameplay, account, payment, privacy and accessibility complaints.
Privacy & Data
GDPR transparency, browser storage, data rights, retention and proportionate verification.
- Privacy PolicyHow Neon Grove collects, uses, shares and protects account, gameplay, transaction-reference, support and technical data under the GDPR.
- Cookies & Local Storage PolicyHow strictly necessary browser storage supports authentication, security and service operation, and how optional technologies would be governed.
- Data Rights, Retention & Account Deletion PolicyHow players exercise GDPR rights and how account, gameplay, transaction, support and security records are retained or deleted.
- Identity, Age & Payment Verification PolicyWhen proportionate verification may be required, what is not collected in the current product and how sensitive evidence must be protected.
Trust & Access
Security controls, responsible disclosure and inclusive access to the Service.
VPG MERCHANT SERVICES LTD · Company number 16914430 · Registered office: Dept 6477a 43 Owston Road, Carcroft, Doncaster, South Yorkshire, United Kingdom, DN6 8DA
Service and privacy enquiries: gamedev@neongrovecity.com•Player support: support@neongrovecity.com