Original-payment returns

Withdraw Unused Credits

A review flow for unused Purchased Credits backed by a completed provider checkout.

What can be reviewed?

Unused Purchased Credits still in your balance
A completed checkout reference on the same account
A request of at least 500 Credits
Return to the original payment method only
Open your account

No bank details in Neon Grove

The in-game request does not collect an IBAN or card number. It references the original completed checkout so support can use the payment provider’s return process.

Review timing and eligibility depend on the Withdrawal Policy, provider rules, and any required verification.

How the request moves

01

Request

Choose at least 500 eligible Purchased Credits in your account.

02

Reserve

The requested credits leave the spendable balance during review.

03

Review

Eligibility, transaction history, and any verification need are checked.

04

Return

If approved, the provider returns funds to the original payment method.

Not withdrawable

Credits already used in-game
Reward Points
Balances without a completed source checkout
Energy and other game resources
Virtual items and cosmetics
Season rewards

A request is not an automatic approval. Eligibility, applicable consumer rights, provider restrictions, account status, and the published Withdrawal and Refund Policies govern the outcome.